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FAQ sur la politique de retour

Comment fonctionne le processus de retour ?

1. 1. 1. 1. 1. Connectez-vous à votre compte ou recherchez votre commande en utilisant le numéro de commande et l'e-mail utilisés pour passer la commande.
        2. Notez votre numéro de commande (commençant par 100806) ainsi que les codes SKU et les quantités des produits que vous souhaitez retourner - vous en aurez besoin pour remplir votre demande de retour.
        
        3. Cliquez sur le bouton "Commencer ma déclaration" ci-dessus et remplissez le formulaire.
        4. Une fois votre demande de retour soumise, notre équipe examinera votre demande et pourra vous demander des informations supplémentaires, telles que votre confirmation de commande, les détails d'expédition ou des photos du produit.
        5. Si notre équipe approuve votre demande de retour, vous recevrez un e-mail contenant les instructions de retour. Suivez les instructions et renvoyez le ou les articles à l'endroit indiqué.
        6. Si l'article est reçu et jugé neuf et inutilisé, un remboursement sera effectué et confirmé par courrier électronique.

Quand serai-je remboursé ?

Une fois que nous recevons les articles retournés, veuillez prévoir 10 à 14 jours ouvrables pour que votre remboursement soit traité.

Puis-je retourner un article acheté sur l'un des sites Web régionaux de Targus (par exemple us.targus.com) ?

Nous ne sommes pas en mesure de traiter les retours pour nos autres sites Web régionaux. Pour demander un retour, veuillez consulter le site Web régional de Targus sur lequel vous avez initialement passé votre commande. Les politiques de retour peuvent varier d'une région à l'autre.

Puis-je retourner un produit acheté sur un autre site Web ou chez un détaillant ?

Targus n'accepte que les retours d'articles achetés directement sur Targus.com Europe. Si vous avez acheté un produit Targus auprès d'un autre site Web ou détaillant, contactez-le directement et suivez ses politiques de retour. Les politiques de retour varient d'un détaillant à l'autre.

J'ai reçu un article en cadeau. Comment puis-je le retourner ?

Les articles commandés sur Targus.com Europe peuvent uniquement être retournés avec la confirmation de commande d'origine et l'accès à l'e-mail utilisé pour passer la commande.

Puis-je retourner un chèque-cadeau ?

Les chèques-cadeaux ne sont ni échangeables ni remboursables.

Comment fonctionne le processus de retour ?

1. 1. 1. 1. 1. Connectez-vous à votre compte ou cherchez votre commande en utilisant le numéro de commande et l'adresse e-mail utilisée pour passer la commande.
        2. Notez votre numéro de commande (commençant par 100806) ainsi que les codes SKU et les quantités des produits que vous souhaitez retourner - vous en aurez besoin pour remplir votre demande de retour.
        
        3. Cliquez sur le bouton "Commencer ma déclaration" ci-dessus et remplissez le formulaire.
        4. Une fois votre demande de retour soumise, notre équipe examinera votre demande et pourra vous demander des informations supplémentaires, telles que votre confirmation de commande, les détails d'expédition ou des photos du produit.
        5. Si notre équipe approuve votre demande de retour, vous recevrez un e-mail contenant les instructions de retour. Suivez les instructions et renvoyez le ou les articles à l'endroit indiqué.
        6. Si le ou les articles sont reçus et trouvés dans un état neuf et inutilisé, un remboursement sera émis et confirmé par e-mail.

Quand serai-je remboursé ?

Une fois que nous recevons les articles retournés, veuillez prévoir 10 à 14 jours ouvrables pour que votre remboursement soit traité.

Puis-je retourner un article acheté sur l'un des sites Web régionaux de Targus (par exemple us.targus.com) ?

Puis-je retourner un produit acheté sur un autre site Web ou chez un détaillant ?

J'ai reçu un article en cadeau. Comment puis-je le retourner ?

Les articles commandés sur Targus.com Europe peuvent uniquement être retournés avec la confirmation de commande d'origine et l'accès à l'e-mail utilisé pour passer la commande.

Puis-je retourner un chèque-cadeau ?

Les chèques-cadeaux ne sont ni échangeables ni remboursables.

Informations supplémentaires sur les retours

Période de retour

Les articles commandés sur Targus.com Europe peuvent être retournés dans les 14 jours suivant la date d'expédition initiale. Toute demande de retour doit être soumise et approuvée dans ce délai de 14 jours.

Rejet et approbation de la demande de retour

Après avoir soumis votre demande de retour, notre équipe l'examinera et pourra vous demander des informations supplémentaires telles que des photos du produit, des reçus et des étiquettes d'expédition. Bien que la plupart des demandes de retour soient approuvées, Targus se réserve le droit de les rejeter à sa discrétion. Les raisons courantes de rejet incluent, sans s'y limiter, une documentation insuffisante pour vérifier la commande ou l'utilisation du produit.

Retours non autorisés

Les retours reçus sans autorisation peuvent être renvoyés à l'expéditeur ou, à la discrétion de Targus, des frais de réapprovisionnement de 20 % seront déduits du remboursement.

État de l'article

Les articles doivent être retournés en état neuf et non utilisé, dans leur emballage d'origine, pour donner droit à un remboursement intégral. De plus, les écrans de confidentialité et les films de protection d'écran doivent être retournés dans leur emballage d'origine non ouvert pour donner droit à un remboursement. Targus peut émettre des remboursements partiels à notre entière discrétion.

Frais de livraison

Les frais d'expédition associés à votre commande initiale sur Targus.com Europe peuvent ne pas être remboursés. En outre, les frais d'expédition de retour sont à la charge du client et ne seront pas remboursés ou couverts par Targus, sauf indication contraire d'un représentant autorisé de Targus. Targus n'est pas responsable des retours perdus ou non livrés.

Coûts de retour

Les clients qui retournent des produits devront organiser et payer les frais de retour à notre entrepôt aux Pays-Bas. Les coûts varient en fonction du service et du transporteur sélectionnés par le client, ainsi que du lieu d'expédition. Dans certains cas, Targus organisait et paierait les retours, mais ceux-ci seraient évalués individuellement en fonction de circonstances spécifiques.

Période de retour

Rejet et approbation de la demande de retour

Retours non autorisés

Les retours reçus sans autorisation peuvent être renvoyés à l'expéditeur ou, à la discrétion de Targus, des frais de réapprovisionnement de 20 % seront déduits du remboursement.

État de l'article

Frais de livraison

Les frais de livraison éventuels associés à votre commande sur Targus.com Europe d'origine ne peuvent être remboursés. En outre, les frais de retour sont à la charge du client et ne seront pas remboursés ou couverts par Targus, sauf indication contraire d'un représentant autorisé de Targus. Targus n'est pas responsable des retours perdus ou non livrés.

Coûts de retour

Informations sur les remboursements

Remboursements

Tous les remboursements seront effectués avec le mode de paiement d'origine. Les articles achetés dans le cadre d'une promotion (livraison gratuite, remise étudiante, etc.) seront remboursés uniquement jusqu'à hauteur du prix d'achat payé lors de la commande initiale. Tous les frais ou honoraires applicables seront déduits du montant du remboursement final.

Articles ni échangeables ni remboursables

Tous les articles désignés comme étant vendus dans le cadre d'une « Vente finale » sur Targus.com Europe ne peuvent pas être retournés pour remboursement, crédit ou échange.

Articles offerts avec l'achat

Si votre commande Targus.com Europe incluait un article gratuit ou un cadeau avec votre achat, cet article doit être inclus dans le retour. Si l'article gratuit n'est pas inclus dans le retour ou est retourné dans un état endommagé, Targus peut déduire la valeur de l'article gratuit de tout remboursement potentiel.

Remboursements

Articles ni échangeables ni remboursables

Tous les articles désignés comme étant vendus dans le cadre d'une « Vente finale » sur Targus.com Europe ne peuvent pas être retournés pour remboursement, crédit ou échange.

Articles offerts avec l'achat

Commencer mon retour

Cette politique de retour s'applique aux commandes sur Targus.com Europe uniquement.
Targus se réserve le droit de modifier la présente politique de retour à tout moment et sans préavis.