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Lorsque votre commande est expédiée, vous recevez automatiquement un courriel d'alerte. Si vous n'avez pas reçu d'e-mail de confirmation d'expédition, vous pouvez toujours vous connecter à votre compte pour vérifier l'état de votre commande ou cliquer sur le lien "Voir votre commande" dans l'e-mail de confirmation de votre commande.

Comment puis-je obtenir mon numéro de suivi ?
Le numéro de suivi de votre commande sera disponible sur la page d'état de la commande une fois que celle-ci aura été expédiée. Vous pouvez accéder à la page d'état de la commande en cliquant sur le lien "Voir votre commande" figurant dans vos courriels de confirmation de commande et de confirmation d'expédition. Si vous avez votre numéro de suivi à portée de main, vous pouvez vérifier l'état de votre livraison ici.

Livrez-vous en dehors de l'Allemagne, de la France et de l'Espagne ?
Pour le moment, les commandes passées sur Targus.com dans ces pays ne peuvent être expédiées qu'à des adresses continentales dans ces mêmes pays. Pour le Royaume-Uni, veuillez consulter le site uk.Targus.com. Pour acheter des produits Targus dans d'autres pays, rendez-vous sur notre page internationale et sélectionnez votre pays.

Puis-je modifier mon adresse de livraison ?
Malheureusement, vous ne pouvez pas modifier l'adresse de livraison après avoir passé votre commande. Les commandes avec envoi physique sont immédiatement envoyées à notre centre de traitement pour être emballées et expédiées et ne peuvent être ni récupérées ni modifiées. Si votre envoi n'est pas livré avec succès, il sera renvoyé au centre de traitement et un crédit sera porté à votre compte.

Retours et annulations

Quelle est votre politique de retour ?
Targus offre une garantie de remboursement de 14 jours pour les commandes passées sur Targus.com en Allemagne, en France et en Espagne. Pour une politique de retour détaillée, veuillez visiter notre portail de retour.

Comment puis-je demander un retour ?
Veuillez visiter notre portail de retour et suivre les instructions. Vous aurez besoin de votre numéro de commande et de l'adresse électronique associée à la commande, ainsi que du code SKU ou du nom du ou des produits que vous souhaitez retourner.

Comment puis-je annuler ma commande ?
Les annulations de commande ne sont acceptées que pour les commandes qui n'ont pas été expédiées. Veuillez noter qu'en raison de la rapidité du traitement des commandes, il se peut que nous ne soyons pas en mesure d'annuler votre commande. Pour demander l'annulation de votre commande, veuillez contacter notre équipe d'assistance à la clientèle (du lundi au vendredi, de 9h à 17h).

Quand mon crédit apparaîtra-t-il sur ma carte de crédit ?
Veuillez prévoir un délai de 10 à 14 jours ouvrables pour tout remboursement résultant d'une annulation de commande ou d'un retour en cours de traitement et figurant sur votre relevé de carte de crédit.

Dois-je payer les frais de renvoi du produit ?
Les clients qui renvoient des produits doivent organiser et payer l'expédition vers notre entrepôt aux Pays-Bas. Les coûts varient en fonction du service et du transporteur choisis par le client, et de l'endroit d'où le produit est expédié. Dans certains cas, Targus organisera et paiera les retours, mais ceux-ci seront évalués individuellement en fonction des circonstances spécifiques.